Refund policy
Return & Refund Policy
Last updated: May 2026
At Maison Compagnie Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to offer returns and refunds under the conditions outlined below.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
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The item must be unused, in good condition, and in its original packaging.
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All included accessories, manuals, and original contents must be returned.
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Proof of purchase or order number is required.
Free Return Shipping
We offer free return shipping for eligible returned items.
A prepaid return shipping label will be provided once your return request is approved.
No Restocking Fees
We do not charge any restocking fees for approved returns.
No Final Sale Items
At this time, Maison Compagnie Store does not sell any final sale items.
All products are eligible for return according to this policy.
Non-Returnable Items
The following items are not eligible for return:
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Products damaged through misuse
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Incomplete returns
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Items returned after the 30-day return period
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include photos of the issue so we can resolve it promptly.
How to Request a Return
To start a return, please contact us at:
Please include:
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Your order number
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The reason for the return
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Photos if the item is damaged or defective
We will provide return instructions and a prepaid return label if your request is approved.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved:
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Your refund will be issued to your original payment method.
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Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Delayed or Missing Refunds
If you have not yet received your refund:
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Check your bank account again
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Contact your credit card provider
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Contact your bank, as processing times may vary
If you still have not received your refund, please contact us at:
Contact Information
Maison Compagnie Store
📧 faredjsadat@gmail.com